Terms of service

Terms of Service

Last Updated: October 22, 2026

Welcome to SARANAM LLC.

These Terms of Service ("Terms") govern your access to and use of https://saranam.shop (the "Website") and any purchases made through our online store.

The Website is operated by SARANAM LLC, a limited liability company based in New Mexico, United States.

Throughout these Terms, "SARANAM LLC," "we," "us," and "our" refer to SARANAM LLC. The terms "you" and "your" refer to visitors, customers, and other users of the Website.

By accessing our Website or purchasing products from us, you agree to these Terms and our applicable policies.

Please read these Terms carefully.

1. General Conditions

By using this Website, you represent that you are at least the age of majority in your jurisdiction or that you are using the Website with the permission and supervision of a parent or legal guardian.

You agree to use the Website only for lawful purposes.

You must not:

  • Violate applicable federal, state, or local laws.

  • Engage in fraudulent or deceptive activities.

  • Attempt to gain unauthorized access to our systems.

  • Distribute malware, viruses, or harmful software.

  • Interfere with the Website's security or functionality.

  • Use the Website to infringe intellectual property rights.

  • Provide intentionally false or misleading information.

We reserve the right to restrict or terminate access to the Website when reasonably necessary to address unlawful activity, fraud, security risks, or material violations of these Terms.

2. Products and Product Information

SARANAM LLC strives to provide accurate product descriptions, images, specifications, pricing, and availability information.

However, unintentional errors or inaccuracies may occasionally occur.

Product images are provided for illustration and product identification. Appearance may vary slightly because of screen settings, manufacturer updates, or other factors.

We reserve the right to correct genuine errors in product listings and to update or discontinue products.

If a material product information error affects an order that has already been placed, we will contact the customer and provide an appropriate resolution, including cancellation and refund where applicable.

Nothing in this section limits a customer's statutory rights.

3. Product Availability

Products displayed on our Website are subject to availability.

In rare circumstances, an item may become unavailable after an order has been placed.

If we cannot fulfill an order, we will notify the customer and offer an appropriate resolution, including a full refund for any unavailable item that cannot be supplied.

We do not guarantee that all listed products will remain available indefinitely.

4. Pricing and Payment

All product prices are displayed in United States Dollars (USD), unless otherwise expressly stated.

We strive to maintain accurate and transparent pricing.

Applicable sales taxes, when required, are calculated and displayed during checkout.

We offer free standard shipping on eligible orders within our supported United States shipping area, as described in our Shipping Policy.

Any applicable charges will be clearly disclosed before you complete your purchase.

Payments are processed through the secure payment methods available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to verify payment information and review orders for suspected fraud.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

After placing an order, you will receive an electronic order confirmation.

An order confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance.

We may decline or cancel orders for legitimate reasons, including:

  • Product unavailability.

  • Payment authorization failure.

  • Suspected fraudulent activity.

  • Incorrect or incomplete shipping information.

  • Material pricing or listing errors.

If an order is canceled after payment has been collected, we will issue a refund for the canceled items to the original payment method.

We will not cancel accepted orders arbitrarily to avoid our obligations to customers.

6. Shipping and Delivery

SARANAM LLC currently ships within the United States only.

Our standard shipping conditions are:

  • Shipping Cost: Free on all eligible orders.

  • Daily Order Cut-Off: 5:00 PM Eastern Time.

  • Handling Time: 1–2 business days (Monday–Friday).

  • Transit Time: 3–5 business days (Monday–Friday).

  • Estimated Total Delivery: 4–7 business days.

Shipping estimates exclude applicable holidays and may be affected by unforeseen circumstances.

Order tracking information will be provided by email after dispatch.

Customers must provide accurate shipping information.

Additional details are available in our Shipping Policy.

If we cannot ship within a promised timeframe, we will comply with applicable notification, consent, cancellation, and refund requirements.

7. Returns, Refunds, and Exchanges

We offer a 30-day return window beginning on the date the customer receives the product.

Eligible change-of-mind returns must be unused, in new condition, and in their original packaging.

Returns are handled by mail.

Customers must contact support@saranam.shop to request instructions before returning a product.

Our return shipping rules are:

  • SARANAM LLC pays return shipping costs for defective, damaged, or incorrectly supplied items.

  • Customers pay return shipping costs for eligible change-of-mind returns.

  • No restocking fees are charged.

Eligible refunds are processed within 3–5 business days after the returned item has been received and inspected.

Refunds are issued to the original payment method.

For complete information, please refer to our Return and Refund Policy.

Nothing in these Terms excludes remedies required by applicable consumer protection laws.

8. Accuracy of Customer Information

You agree to provide accurate, current, and complete information when placing an order.

You are responsible for verifying your billing information, shipping address, contact information, and order details before completing checkout.

If information changes or you discover an error, please contact us promptly.

We are not responsible for delivery problems directly caused by inaccurate customer-provided information, except to the extent required by applicable law or caused by our own error.

9. Website Availability and Changes

We make reasonable efforts to keep our Website accessible and functioning correctly.

However, uninterrupted access cannot be guaranteed.

We may temporarily suspend or modify Website functionality for maintenance, security improvements, system updates, or operational requirements.

We may update website content, product information, or available features without prior notice, provided such updates do not improperly affect existing orders or customers' legal rights.

10. Intellectual Property Rights

Website content owned by SARANAM LLC, including original text, website design elements, graphics, branding, and other original materials, is protected under applicable intellectual property laws.

You may not reproduce, distribute, publish, modify, or commercially exploit our protected content without prior written permission, except as permitted by law.

Third-party product names, trademarks, images, and logos remain the property of their respective owners.

The display of third-party trademarks does not necessarily imply affiliation, sponsorship, or endorsement.

11. Third-Party Services and Links

Our Website may contain links to third-party websites, applications, shipping carriers, payment providers, or other external services.

These third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services that we do not control.

However, the use of third-party service providers does not relieve SARANAM LLC of responsibilities imposed on us by applicable law in connection with customer transactions.

12. Shopify E-Commerce Platform

Our online store is powered by Shopify, which provides the e-commerce technology used to operate the Website.

SARANAM LLC is the merchant responsible for products sold through this Website and for customer transactions.

Shopify provides the underlying commerce platform and is not the seller of products offered by SARANAM LLC.

Customer purchases are subject to the applicable policies of SARANAM LLC.

13. Personal Information and Privacy

We respect customer privacy and are committed to handling personal information responsibly.

Personal information collected through our Website may include information necessary to:

  • Process and fulfill orders.

  • Communicate with customers.

  • Arrange shipping and delivery.

  • Process returns and refunds.

  • Prevent fraud and protect Website security.

  • Comply with applicable legal obligations.

Our collection, use, sharing, and retention of personal information are explained in our separately published Privacy Policy.

We use payment processing services intended to protect sensitive payment information during checkout.

For more information, please review our Privacy Policy.

14. Prohibited Activities

Customers and Website visitors must not use our services for illegal, fraudulent, or abusive purposes.

Prohibited conduct includes:

  • Unauthorized access to Website systems.

  • Fraudulent purchases or identity misuse.

  • Submission of malicious code.

  • Attempted disruption of checkout or payment systems.

  • Unauthorized data collection.

  • Violation of applicable intellectual property laws.

  • Other activity that violates applicable law.

We may take appropriate action to protect our business, customers, and Website when prohibited conduct is identified.

15. Disclaimer of Warranties

We aim to provide accurate information, reliable products, and professional customer service.

Except for warranties expressly provided by us or required by applicable law, the Website and its informational content are provided on an "as available" basis.

We do not guarantee that the Website will operate without temporary interruptions or technical errors.

Any product warranties provided by a manufacturer or SARANAM LLC will be described where applicable.

Nothing in these Terms disclaims warranties or rights that cannot legally be excluded under applicable federal or state law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, SARANAM LLC will not be liable for indirect, incidental, special, or consequential damages arising solely from the use or temporary unavailability of the Website.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including applicable obligations concerning defective products, fraud, willful misconduct, or mandatory consumer protections.

These limitations do not remove a customer's right to an eligible refund or other legally required remedy.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold SARANAM LLC harmless from third-party claims, damages, and reasonable expenses arising from your unlawful use of the Website or your material violation of these Terms.

This provision does not apply to claims arising from our own negligence, wrongdoing, or violation of applicable law.

18. Force Majeure

SARANAM LLC will not be responsible for performance delays caused by events beyond our reasonable control, including natural disasters, severe weather, transportation interruptions, infrastructure failures, or government restrictions.

If such events affect an existing order, we will communicate material delays and comply with applicable consumer protection requirements concerning shipment, cancellation, and refunds.

19. Governing Law

These Terms are governed by the applicable laws of the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory federal law or consumer protection law requires otherwise.

Any dispute arising from these Terms shall be handled by a court of competent jurisdiction, subject to applicable jurisdictional and venue requirements.

Nothing in these Terms deprives consumers of rights or remedies that cannot legally be waived.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the extent legally permissible.

The remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with the policies referenced on our Website, constitute the agreement governing your use of our online store and related purchases.

In the event of a conflict between these Terms and specific shipping, return, or refund disclosures provided at checkout, applicable law and the more specific transaction disclosures will govern as appropriate.

22. Changes to These Terms

SARANAM LLC reserves the right to update these Terms when necessary to reflect changes in our business practices, legal obligations, or Website functionality.

Updated Terms will be published on this page with a revised effective date.

Material changes affecting existing customer rights will be handled in accordance with applicable law.

23. Contact Information

If you have questions about these Terms of Service, please contact:

Legal Business Name: SARANAM LLC

Trade Name: SARANAM LLC

EIN: 20-2036621

Business Address:

1028 Eubank Blvd NE, Suite F

Albuquerque, NM 87112

United States

Email: support@saranam.shop

Phone: (505) 299-6154

Website: https://saranam.shop

Thank you for shopping with SARANAM LLC.