Refund policy

Return and Refund Policy

Last Updated: October 22, 2026

At SARANAM LLC, customer satisfaction is important to us. We are committed to providing a transparent and straightforward return and refund process.

Please review the following policy before making a purchase from our online store.

1. Return Eligibility

We accept returns within 30 days of the date you receive your order.

To qualify for a return:

  • The item must be unused, in new condition, and in its original packaging.

  • All original accessories, manuals, tags, and included components must be returned, where applicable.

  • You must provide proof of purchase, such as an order number or order confirmation.

  • The return request must be submitted within 30 days after delivery.

Items that do not meet these conditions may not qualify for a standard change-of-mind return.

This does not limit your rights concerning defective, damaged, or incorrectly supplied products under applicable law.

2. How to Request a Return

All returns are handled by mail.

To initiate a return:

  1. Contact our customer support team at support@saranam.shop.

  2. Include your order number, the item you wish to return, and the reason for your return.

  3. Our customer support team will provide return authorization, the appropriate return shipping address, and packaging instructions.

  4. Securely package the item in its original packaging.

  5. Ship the item using the provided instructions.

Please do not send returned products to our business address without prior authorization. The correct return shipping destination will be communicated by our support team.

3. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect due to our error, SARANAM LLC will cover the return shipping costs.

We will provide a prepaid return shipping label at no additional cost.

Customer Remorse or Change of Mind

If you return an item because you changed your mind, ordered the wrong item, or no longer want the product:

  • You are responsible for paying the return shipping costs.

  • Return shipping charges depend on the shipping carrier, package dimensions, weight, and destination.

  • We do not charge any additional return processing or restocking fees.

4. Restocking Fees

Restocking Fee: $0.00

SARANAM LLC does not charge restocking fees for eligible returns.

5. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@saranam.shop.

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product and packaging, if available.

We will review the issue and arrange an appropriate remedy, including a replacement or refund, as applicable.

For qualifying returns, SARANAM LLC will cover the return shipping costs.

6. Refund Processing

Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.

If approved:

  • Your refund will be processed within 3–5 business days after we receive and inspect your return.

  • Refunds will be issued to the original payment method used at checkout.

  • Approved refunds cover the amount paid for the returned product, including applicable sales tax.

  • We do not deduct restocking fees.

Please note that your bank or payment provider may require additional time to post the refund to your account.

If your return does not qualify for a refund, we will contact you to explain the reason.

7. Order Cancellations

If you wish to cancel an order, please contact us immediately at support@saranam.shop.

We will attempt to accommodate cancellation requests before an order is shipped.

If the order has already been dispatched, cancellation may no longer be possible. You may instead request a return after delivery in accordance with this policy.

8. Exchanges

If you receive a defective, damaged, or incorrect item, please contact our support team to arrange an appropriate replacement or other remedy.

For standard exchanges, please contact us to discuss available options. Exchanges depend on product availability.

9. Refund Delays

If you have not received your approved refund:

  1. Check your bank account or original payment method.

  2. Contact your card issuer or payment provider, as posting times may vary.

  3. If the refund is still missing, contact us at support@saranam.shop for assistance.

10. Contact Information

For return requests, refund inquiries, or other assistance, contact:

SARANAM LLC

Business Address: 1028 Eubank Blvd NE, Suite F, Albuquerque, NM 87112, United States

Email: support@saranam.shop

Phone: (505) 299-6154

Website: https://saranam.shop

Our customer support team is available to assist with questions regarding this Return and Refund Policy.